Please read these terms carefully before using the Fix2Me platform. By creating an account or using any part of the Fix2Me service, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
Fix2Me LLC ("Fix2Me," "we," "us," or "our") is an on-demand skilled-services marketplace that connects customers ("you") with independent service providers ("Technicians") for device repair, appliance repair, installation, and digital services. Fix2Me is a marketplace facilitator: we provide the platform, the matching technology, and the payment infrastructure. We do not employ Technicians, perform repairs, or deliver services ourselves.
Fix2Me is not a repair shop, a service provider, or an employment agency. Technicians are independent contractors, not Fix2Me employees. Fix2Me does not guarantee the outcome of any service beyond the Satisfaction Guarantee in Section 7.
Fix2Me uses an AI system called Fixie to assist with diagnosis, price generation, and requirements gathering. Fixie is the sole pricing authority on the platform. All prices are generated by Fixie based on fair-market research, parts costs, and labor estimates. Technicians do not set prices. The price Fixie generates is the price you pay, subject only to the limited revision process in Section 4.3.
You must be at least 18 years old to create an account or use any Fix2Me service. By creating an account, you represent and warrant that you are at least 18. Fix2Me does not knowingly provide services to individuals under 18.
You must provide accurate and complete information including your full name, email address, phone number, and service address, and keep it accurate. You are responsible for all activity under your account.
You are responsible for keeping your credentials confidential and must notify support@fix2me.app immediately if you suspect unauthorized access. Fix2Me is not liable for loss arising from your failure to protect your credentials.
Each customer may maintain only one active account. Fix2Me may terminate duplicate accounts without notice.
Fix2Me may suspend or terminate your account at any time, with or without notice, for violating these Terms, filing fraudulent or bad-faith disputes, abusive behavior toward Technicians or staff, chargebacks on valid fees, attempting to transact with Technicians off-platform, providing false information, or any conduct Fix2Me determines to be harmful to the platform, Technicians, or other users. On termination, your right to use the platform ends immediately; pending bookings are resolved under these Terms and data is handled per the Privacy Policy.
Fix2Me currently offers, in the Atlanta, Georgia metro area: mobile device repair (phones and tablets), laptop repair, appliance repair (TVs, dishwashers, dryers, washing machines), appliance installation, and web and software development. Fix2Me may modify, add, or remove categories at any time.
Fix2Me currently operates exclusively in metro Atlanta. Outside the active area, you will be offered a waitlist and notified when Fix2Me expands. Fix2Me may decline bookings for addresses outside the active area.
Fix2Me does not guarantee a Technician will be available at any given time or location. Availability depends on active Technicians, their availability, and demand. We will notify you if no Technician is available.
Certain categories require Technicians to hold specific Georgia licenses or certifications (for example, gas appliance repair and hardwired electrical installation). For these, Fix2Me routes bookings only to Technicians with verified credentials, but does not guarantee the accuracy of any credential submitted, subject to the limitations of the verification systems used.
To book, you interact with Fixie, which asks clarifying questions, researches the likely diagnosis, and presents a price before any Technician is dispatched. For digital services, Fixie conducts a requirements discussion and generates a confirmed checklist of deliverables before presenting a flat price estimate.
For physical repairs Fixie can diagnose remotely, it presents a price range with an explanation, then converts it to a hardline (total, non-negotiable) price on your confirmation. Technicians have no authority to charge more or less. For digital services, Fixie generates a flat estimate fixed for the agreed scope. Where remote diagnosis is not possible, Fixie informs you an assessment visit is required and presents an assessment fee (Section 4.4).
If a Technician disagrees with Fixie's diagnosis on inspection, they must submit their alternative with supporting evidence through the platform. Fixie reviews the evidence and presents the findings to you. If the evidence is weak or inconclusive, we tell you clearly and you are under no obligation to proceed. If you decline the alternative, the job ends, the Technician retains the assessment fee if applicable, and no repair is performed. Fix2Me will not charge you for a repair you did not authorize.
Where Fixie cannot determine the problem remotely, a non-refundable assessment fee is charged at booking before dispatch, covering the Technician's time and transport to inspect. If you accept the repair price after assessment, the fee is credited toward your total; if you decline, the Technician retains it and no repair is performed. Assessment fees vary by category and are disclosed before booking is confirmed.
If a Technician discovers an additional issue during an authorized repair, they must pause and report it through the platform. You choose to add it to the booking (Fixie prices both as if known from the start), book it for another time (original scope proceeds), or ignore it (original scope proceeds). Fix2Me is not responsible for complications from a Technician touching components outside the authorized scope. Your decision is logged and timestamped.
Payment is required at booking. Fix2Me accepts major credit and debit cards, Apple Pay, and Google Pay, processed securely through Stripe; Fix2Me does not store full card details. You may not pay Technicians in cash or outside the platform. Off-platform payments violate these Terms and void all protections, including the Satisfaction Guarantee.
For physical and appliance services, a transport surcharge may apply based on distance and is displayed before you confirm. It is paid entirely to the Technician as a travel contribution and is not subject to Fix2Me's commission.
You may cancel at no charge any time before the Technician marks themselves en route. A full refund is issued to your original payment method.
If you cancel after the Technician is en route but before arrival, a late cancellation fee applies, equal to the applicable transport surcharge plus a flat $10.00, paid to the Technician.
If you cancel after the Technician has arrived (confirmed by proximity and PIN), an arrival cancellation fee applies, equal to the transport surcharge plus $10.00 plus the platform minimum job value for your category, paid to the Technician.
If the Technician arrives and you are not present or do not respond within ten (10) minutes of the arrival mark, the booking is a Customer No-Show and the arrival cancellation fee (5.3) is charged automatically. You receive a push notification and SMS at the arrival mark; the ten-minute window begins then.
A second late cancellation within 60 days: fee plus a formal warning. A third within 60 days: fee plus full upfront payment required for future bookings. A pattern of no-shows: full upfront payment required and account review.
If Fix2Me cancels due to a system error, payment failure, or lack of availability, you receive a full refund. We will make reasonable efforts to notify you and offer to rebook.
Physical repair and appliance Technicians are subject to identity verification and background checks before activation; digital Technicians are subject to identity verification. We verify credentials for regulated categories with Georgia licensing authorities, but do not guarantee the accuracy, completeness, or currency of any credential and are not liable for the acts or omissions of any Technician.
For physical and appliance services, a two-step process (device proximity plus a PIN displayed on your app and entered by the Technician) confirms you met in person, creating a timestamped record used in dispute resolution.
Before starting a physical repair or appliance service, the Technician must photograph your device or appliance. This timestamped intake photo documents pre-work condition and is used as evidence in any dispute about pre-existing damage. If a Technician fails to submit a mandatory intake photo and you file a dispute, Fix2Me presumes in your favor regarding the condition at intake.
You agree not to contact, hire, or pay Technicians met through Fix2Me outside the platform. All communication, scheduling, and payment must occur through Fix2Me. Transacting off-platform voids your Satisfaction Guarantee and may result in suspension.
Fix2Me offers a Satisfaction Guarantee on all completed services booked and paid through the platform. If you are not satisfied, you may file a dispute within seventy-two (72) hours of the job completion timestamp.
Open the completed booking and select "I have a concern," describe the issue, and optionally upload photos. Evidence is encouraged but not required. Fix2Me investigates all disputes regardless of evidence level and may contact you and the Technician for more information.
If the repair failed entirely or made your device or appliance worse, you are entitled to a full refund of the service fee. If the repair is incomplete or partially unsatisfactory, Fix2Me first arranges a free redo by a different Technician; if the redo also fails, a full refund is issued. Fix2Me's determination is final, subject to Section 13.
The Satisfaction Guarantee does not apply to the circumstances below, which reflect the limits of what Fix2Me can warrant on behalf of independent Technicians.
Fix2Me strongly recommends backing up all data before submitting any device for repair. Fix2Me and its Technicians are not responsible for data loss except as expressly provided in these Terms.
All payments are processed by Stripe. By providing payment information, you authorize Fix2Me to charge your selected method for the amounts disclosed at booking. Fix2Me does not store full card details.
On booking confirmation, your payment is held in escrow. For physical services, funds are held until the 72-hour guarantee window closes after completion. For digital services, funds are held until acceptance or auto-acceptance after 48 hours, then the 72-hour window. Technician payouts release only after these windows close without a validated dispute.
Refunds are issued to your original payment method, typically within 5 to 10 business days depending on your card issuer. Fix2Me is not responsible for bank or issuer delays.
If you initiate a chargeback for a valid charge without first using Fix2Me's dispute process, your account may be suspended pending investigation. Fix2Me may contest chargebacks where the charge was valid and the guarantee process was not followed.
After a service, you may leave a 1-to-5-star rating and an optional written review, which goes through validation before publishing on the Technician's profile.
Reviews must be honest, accurate, and based on your genuine experience. You may not submit reviews that are retaliatory, fraudulent, harassing/defamatory/abusive toward the Technician personally, or based on factors outside the Technician's control or scope. Reviews of 2 stars or below require a written explanation and are reviewed before publishing. Violating reviews are removed.
By submitting a review, you grant Fix2Me a non-exclusive, royalty-free, worldwide license to display, reproduce, and use your review content on the platform and in marketing. You retain ownership of your content.
By creating an account and providing your phone number, you consent to receive transactional SMS from Fix2Me, including booking confirmations, status updates, arrival notifications, PIN delivery, dispute updates, and security alerts. These are necessary to operate the service. You may opt out by contacting support@fix2me.app, but doing so may impair features including PIN-based arrival verification. Message and data rates may apply.
Fix2Me may send promotional SMS, email, and push notifications only if you separately opted in during registration or in your preferences. You may opt out any time in your settings or by replying STOP to any marketing SMS.
All communication with Technicians about active bookings must occur through Fix2Me's in-app messaging, which we retain for dispute resolution and security. You agree not to share personal contact information with Technicians through the messaging system.
All content, technology, design, software, and IP comprising the platform — including Fixie, the Fix2Me brand, the app, and the website — are owned by Fix2Me LLC and protected by applicable law. You may not copy, modify, distribute, or create derivative works without express written permission.
You retain ownership of content you submit, including reviews, photos, and messages, and grant Fix2Me the license in Section 9.3. You represent you have the right to submit it and that it does not infringe any third party's rights.
Fix2Me is a marketplace facilitator. We do not perform repairs, deliver services, or employ Technicians. To the maximum extent permitted by law, Fix2Me is not liable for the acts, omissions, negligence, or misconduct of any Technician.
To the maximum extent permitted by applicable law, Fix2Me's total liability for any claim arising out of or relating to these Terms or your use of the platform shall not exceed the total amount you paid Fix2Me for the specific transaction giving rise to the claim. Fix2Me is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, income, or business, even if advised of the possibility.
Fix2Me integrates with third-party services including Stripe (payments), Twilio (SMS), and mapping providers, and is not responsible for their availability, accuracy, or performance. Your use of them is subject to their terms and privacy policies.
You agree to indemnify, defend, and hold harmless Fix2Me LLC, its members, officers, employees, and agents from claims, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from your use of the platform in violation of these Terms, false or inaccurate information you provided, your violation of any law, or your interaction with any Technician.
Before any formal dispute process, you agree to contact support@fix2me.app and attempt to resolve informally. Fix2Me will make reasonable efforts to resolve the matter within 30 days of written notice.
If informal resolution fails, any dispute arising out of or relating to these Terms or your use of the platform shall be resolved by binding individual arbitration administered by JAMS or the AAA under their Consumer Arbitration Rules, rather than in court. Arbitration shall be conducted in Atlanta, Georgia, or remotely at either party's election. The arbitrator's decision is final and binding, and judgment may be entered in any court of competent jurisdiction. Fix2Me will pay all JAMS or AAA filing and arbitrator fees where the amount in controversy is less than $500.00.
Either party may instead bring an individual action in small claims court in Fulton County, Georgia for disputes within that court's limits, provided the matter remains there and is not removed or appealed to a court of general jurisdiction.
You and Fix2Me agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any representative or class proceeding. If this waiver is unenforceable, the arbitration agreement in Section 13.2 is null and void.
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Any action not subject to arbitration shall be brought exclusively in the state or federal courts in Fulton County, Georgia, and you consent to personal jurisdiction there.
Fix2Me may modify these Terms at any time. For material changes, we provide at least 30 days' advance notice by email and in-app notification. For non-material changes, we update the "Last updated" date above and changes take effect on posting. Your continued use after a change takes effect constitutes acceptance; if you do not agree, stop using the platform and may close your account.
These Terms, together with the Fix2Me Privacy Policy, are the entire agreement between you and Fix2Me regarding the platform and supersede prior agreements. If any provision is found invalid, the rest continue in force. Fix2Me's failure to enforce a right is not a waiver. You may not assign your rights or obligations without Fix2Me's consent; Fix2Me may assign these Terms in connection with a merger, acquisition, or sale of assets. Fix2Me is committed to accessibility; if you require an accommodation, contact support@fix2me.app.
Fix2Me earns a portion of every transaction. There are no hidden fees; every amount is labeled on your checkout screen and receipt.
| Label on your receipt | What it is |
|---|---|
| Platform Service Fee | Fix2Me's commission on the base service — funds the platform, Fixie, security, and the guarantee |
| Travel Contribution | Transport surcharge paid to your Technician for travel (Fix2Me retains a small processing portion) |
| Diagnostic Processing Fee | Fix2Me's portion of the assessment fee for jobs needing a physical inspection |
| Booking Protection Fee | Fix2Me's portion of a cancellation fee — the majority goes to the Technician |
| Parts Facilitation Fee | Fix2Me's margin where parts are sourced through the recommended supplier network |
| Quality Assurance Fee (Phase 4+) | A small contribution to the Satisfaction Guarantee fund covering validated claims |
Every fee is disclosed as a line item with its exact amount before you confirm. You will never be charged an amount not shown to you first. The only case where Fix2Me earns nothing is a full refund, where the entire transaction is unwound.
Tier 1 — Basic (at registration). All customers verify their email and phone by entering one-time passcodes (OTP) sent to each. Your account cannot activate without Tier 1.
Tier 2 — Standard (before first booking). You must add and verify a payment method through Stripe. A small authorization check confirms it is active. You cannot book without a verified payment method.
Tier 3 — Enhanced (once, for home entry or high-value bookings). Before your first booking involving a Technician entering your home or business, or any booking over $200.00, Fix2Me requires identity-document verification through Stripe Identity (photograph a government-issued ID). Stripe Identity processes and verifies it; Fix2Me does not store raw ID images. Tier 3 is a one-time requirement stored permanently once complete.
Tier 3 confirms you are at least 18. Where Fix2Me has reason to believe a customer is under 18, it may require Tier 3 regardless of booking type or value.
Submitting a fraudulent, altered, or borrowed identity document violates these Terms and is grounds for immediate permanent termination. Fix2Me may report suspected identity fraud to authorities.
Customers who complete Tier 3 display a "Verified" badge visible to Technicians reviewing job details.
Fix2Me may require verification at any tier at any time where an account is flagged for suspicious activity. Failure to complete requested verification within 7 days results in suspension.
Fix2Me LLC
8735 Dunwoody Place, Suite N
Atlanta, Georgia 30350
support@fix2me.app
By creating a Fix2Me account or using the Fix2Me platform, you acknowledge that you have read, understood, and agree to be bound by these Customer Terms of Service.